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"I take advantage of any opportunities Vermont Campus Compact sends me for my students. The teleconference helped students realize that their work is too superficial, that they need to be more focused on creating deep, responsible and sustained partnerships with our four main community partners."
- Nancy Cathcart, Champlain College, VT

Frequently Asked Technology Questions

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ACCESS TO TECHNOLOGY
1. What kind of technology do we need access to?
2. How do I know whether my school has the right technology to receive the satellite link?
3. Can the students view the teleconference individually or should I set up a group viewing space?
4. What equipment will I need from my Media Services?
5. How will the group view the conference?
6. How do I sign up or receive access to the satellite link?
7. When will I receive the satellite coordinates?
8. Is there a way to test the technology beforehand?
9. How early can I connect to the satellite link on the day of the teleconference?

INTERACTING WITH THE TELECONFERENCE
10. How does the interactive portion of the program work? When will it start?
11. What will I need to access the internet?
12. Are there any particular programs that I need to log into?
13. Can I call in questions to the Teleconference?

TECHNOLOGY DIFFICULTIES
14. What if my campus doesn't have the right technology?
15. What do I do once the teleconference is over?
16. What happens if I lose the signal during the conference?
17. What if I'm unable to link up to the satellite due to technology or weather?
18. Will there be a technician available to talk to at Chapel Hill if our technology malfunctions?
ACCESS TO TECHNOLOGY

1. What kind of technology do we need access to?

You will need to have a satellite receiver and the ability to broadcast it to a large group. We will be broadcasting on a KU and C bandwidth.

2. How do I know whether my school has the right technology to receive the satellite link?

Check with your Media Services Program (or another similar program on your campus) to determine your campus' technology capabilities. Your options may be restricted to certain rooms or spaces, and this is another good thing to clarify while thinking about the Teleconference.

3. Can the students view the teleconference individually or should I set up a group viewing space?

Whether students are able to view the teleconference individually depends upon the technological capabilities of your campus. If you wish to pursue this avenue, talk to your Media Services contact about possibilities and technological requirements.

We encourage that this Teleconference be as inclusive as possible. By organizing an event around the Teleconference and encouraging students to participate as a group, you will be facilitating a lively conversation that can continue after the Teleconference is over and reach a larger audience. Many of our participants hosted dialogues after the Teleconference last year and found it be a successful way to engage and energize students, particularly students not ordinarily involved in volunteer service or service-learning and/or think of their work as civic engagement.

4. What equipment will I need from my Media Services?

To best answer this question, consider the needs of your group. At minimum, you will need a tv or projector for the satellite and a computer that has access to the internet. Yet if you have a large group or you are encouraging significant campus involvement, e.g. the President or Chancellor of your campus is speaking beforehand and you will be facilitating a conversation afterwards, you may want to include other appropriate technology. For example, you might choose to project the Teleconference onto a large screen, which will require a projector, a screen, and speakers. Or, you might want to request a microphone and podium for your own local speakers.

5. How will the group view the conference?

Consider your space, the size of your group, and any extra activities you are planning in conjunction with the Teleconference.

6. How do I sign up or receive access to the satellite link?

By registering, you have signed up to receive the satellite link and communication information.

7. When will I receive the satellite coordinates?

You will receive the satellite coordinates at least one week prior to the Teleconference. These will be emailed to you and you will be able to forward them to any technician or Media Services contact assisting you.

8. Is there a way to test the technology beforehand?

We will begin to transmit a broadcast signal one hour before the Teleconference is scheduled to start so that you will have an opportunity to find the satellite link, test equipment to ensure it is working, and fine-tune any other technological needs. If you wish to test your own equipment earlier than this, we suggest that you tune into a different public satellite link. Talk to your Media Services contact about the best link and opportunity for this test.

9. How early can I connect to the satellite link on the day of the teleconference?

We will transmit the broadcast signal one hour before the Teleconference is scheduled to start.

INTERACTING WITH THE TELECONFERENCE

10. How does the interactive portion of the program work? When will it start?

Our entire program is intended to be interactive and we encourage you to submit questions or comments that you would like the panelists to address at any time during the Teleconference. You will be able to interact with the program by sending an email to: TBA. Your emails will be read and forwarded to the moderator by a team of hard working volunteers at the Teleconference.

11. What will I need to access the internet?

You will need access to the internet and to email in order to interact with the Teleconference panelists. Talk to your Media Services contact about which spaces on campus are best or other ways of providing this technology to your group.

12. Are there any particular programs that I need to log into?

You do not need to log in a specific question in order to send emails to our panelists. Any email account will work.

13. Can I call in questions to the Teleconference?

Unfortunately, we are not able to take calls during the Teleconference due to the volume of calls we anticipate.

TECHNOLOGY DIFFICULTIES

14. What if my campus doesn't have the right technology?

Check to see if other colleges, community colleges, or universities in your area are planning to show the Teleconference. This is a perfect opportunity to collaborate with other schools and share resources!

15. What do I do once the teleconference is over?

Host a dialogue! Treat your students to pizza! There are a number of programmatic activities you can host after the Teleconference is over that will capitalize on the energy and conversation stimulated by the Teleconference. Check our list of suggestions for guidance!

16. What happens if I lose the signal during the conference?

We recommend that you have a Media Services technician available during the Teleconference to trouble-shoot any difficulties that may arise. You are able to rejoin the Teleconference at any time that you are able, and it may be that your technician can reconnect to the signal for you.

Please be certain to read our Cancellation and Refund Policy.

17. What if I'm unable to link up to the satellite due to technology or weather?

We recommend having a back-up plan. You've gotten a large group of students together and there may be other activities or resources you want to share with them in case of a technological malfunction or bad weather. A copy of the Teleconference will be sent to you a few weeks afterwards and you can plan another time to engage your students in this great topic.

Please be certain to read our Cancellation and Refund Policy.

18. Will there be a technician available to talk to at Chapel Hill if our technology malfunctions?

There will be a technician available to talk to at Chapel Hill. He or she can be reached at: TBA

Please address all questions to:
Sherita Moses, Student Projects Coordinator, Campus Compact
smoses@compact.org, 401.867.3932

Sponsored by Campus Compact, North Carolina Campus Compact, and University of North Carolina at Chapel Hill, with support from The Pew Charitable Trusts



Raise Your Voice is
an initiative of Campus Compact
Brown University, Box 1975, Providence, RI 02912
2002-2005